What to Look for in a Heavy Equipment Service Company

Picking out a heavy equipment service company isn’t always easy. With technology advances in the industry and a priority shift to efficiency, reliability, and budget control, many construction companies are wondering whether they should stick with the same company they’ve been using or move to a different one.

If this resonates with you, or if you’re just starting out and trying to find a reputable company, here are four things to consider before hiring from a heavy equipment service company.

1. Availability and accessibility

A company that’s not easily available and accessible will have a negative impact on your project. That being said, one of the first things to look for is a company’s availability of equipment and staff accessibility (particularly the sales team). 

Can they meet your schedule? Do they have what you need? Are they easy to contact? A good service company will have multiple ways for you to reach them, whether it’s by phone, email, or chat.

2. Trustworthiness

Trustworthiness is key when it comes to servicing heavy equipment. You don’t want to deal with a company that’s going to disappear on you, try to upsell you on unnecessary services, or show up late to a job and delay your project.

To avoid this, do your research and ask around for reliable recommendations. Read online reviews and look for companies with accreditation from organizations like the Better Business Bureau.

When meeting with a service company, be sure to ask about their insurance and damage policies. Will they cover any damages that occur while the equipment is in your possession? Are there any fees associated with damages?

Make sure you understand the terms of your contract before signing anything.

3. Straightforwardness about pricing and the process

A good service company will be straightforward about their pricing and the overall process. There shouldn’t be any hidden fees or surprises when you receive your bill.

They should also be willing to work with you on price if needed. If your project changes and you need their services for a longer period of time, they should be able to adjust their rates to accommodate you.

Be sure to ask about any additional charges that may apply, such as delivery and pick-up fees.

The purchase process itself should be easy to understand. The company should provide a detailed quote with all the information you need, including the total cost, timeline, and any special terms or conditions.

4. Adaptability

Because construction projects rely on weather, sub trades, and budgets, service companies need to be adaptable. Always ask about a company’s policies, timelines, and extensions.

When choosing a heavy equipment service company, it’s important to consider all these factors. By taking the time to do your research, you can find a company that’s reliable and fits within your budget. Having this information in advance will save you the headache (and money) down the line.

Keep these things in mind when making your decision, and you’re sure to find the right company for your needs. At Stan’s Airboat & Marsh Excavator service, we pride ourselves in being available, accessible, trustworthy, straightforward, and flexible. We offer special heavy equipment, such as airboats, bobcat excavators, marsh excavators, and various attachments. Contact us today to request a quote!